ABSTRACT
The objective of the research was to design a process management model for competitiveness in an MSE in the Hotel Sector against COVID-19. The methodology used is prospective-descriptive, a questionnaire reliable (Cronbach's Alpha with 0.736) and validated in the opinion of experts was applied to 27 clients (convenience sampling) and collaborators. The company complies with what is necessary, however, they do not exceed the expectations of their clients, due to the absence of good practices in process management. A new process management model was developed, analyzing the hotel internally and externally, the activities of the reservation process were detailed, their characterization and indicator sheet for the process under evaluation. Concluding that the company is strong internally with 2.64 in the EFI matrix and 2.67 in the EFE matrix, which means a favorable environment, therefore 12 strategies were established in the SWOT matrix. The as is diagram was restructured, generating a reservation process that contains digital activities, the implementation costs were estimated with a total of S / 9'204 and the social and environmental impact matrix was prepared in order to achieve greater sustainability and competitiveness in the organization. © 2021 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.
ABSTRACT
This work focuses on the different technologies available to support teaching and learning in e-Learning systems whose importance for education teachers and system developers is evident. It is necessary to determine the most appropriate e-learning technologies to support the personal requirements in teaching, which make it possible to provide the best learning opportunities for students, considering the current situation in which educational systems have immediate demands derived from the Covid 19 pandemic, which makes classroom-based educational practices give way to remote activities. There are currently trends in the development of a variety of available technologies which may be framed in Web environments and Virtual Reality among other emerging technologies;therefore, the decision to use a particular technology must be based on solid research and clear evidence. This article reviews many of these e-Learning system technologies and provides information, about their use, opportunities and trends in development.
ABSTRACT
The innovations registered in e-learning in relation to technological platforms, methodologies and techniques for their implementation and application, derived in part by the influence of social networks in the habits of users, which impacted on a greater demand for personalization of learning, absolute connectivity with other peers, unlimited access to resources and sources of information, as well as total flexibility of form, place and time of access, are becoming increasingly natural in the formal and informal areas. The natural evolution of ICT-assisted education can provide novel experiences if these are associated with direct experiences, through the use of emerging resources such as Virtual Reality and Augmented Reality. One definition of VR is: "the use of a computer-generated 3D environment, with which the user can navigate and interact, resulting in real-time simulation through one or more of the user's five senses" (Burdea & Coiffet, 2003, p. 3). According to Dutta (2015, p. 519), Augmented Reality may be viewed as a computerized extension of our reality". In the current situation, educational systems at different levels and realities have immediate demands, derived from social distancing policies dictated by government agencies in response to the Covid-19 pandemic, which makes educational practices give way to remote activities, in very short periods of time. This chapter undertakes a systematic review of the literature on elearning and adaptive e-learning and their associated emerging technologies, investigating various works carried out during the last 20 years, with the aim of establishing the state of the art and development trends, taking into account the factors that may influence their adoption and successful use. © 2021 Nova Science Publishers, Inc.